FAQs

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

If your new purchase is not suitable, we offer the below returns and exchange policy.
As clearly marked with multiple signage throughout our retail locations, we comply with Australian consumer law from the office of fair trading on refunds and returns.

TCAWW Pty Ltd exchange policy

- We are happy to exchange or offer store credit within a strict two weeks of original purchase date with proof of purchase (store receipts must be sighted)
- Goods must be in original packaging and labelling, and in perfect sellable condition.
- Due to the fact we don’t have change rooms we offer refunds on clothing only.
- Due to Australian health and safety regulations, earrings of any kind cannot be exchanged or returned.
- We are not required to return an item if you have simply changed your mind.
- If an item is faulty, we are happy to exchange it.
- We are must be advised in writing with photos of any faulty product within 7 days of purchase date.

At checkout out, simply enter your voucher into the discount code box. This will then automatically apply the voucher to your order balance.

Yes we offer Afterpay on orders $100 or more.

Yes! If you need a large amount of gifts or stock for a corporate event, wedding, baby shower or any occasion, or can't find the quantities or product you're looking for on our website, we've got you covered.

See our Corporate Gifts and Bulk Orders information page for details.

See our Crystal and Precious Stone Disclaimer here

See our Luna Lovewitch Enchanted Herbs - Safety And Care Sheet here